November 28, 2007
20 Most Important Questions In Business …
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Brett Nelson from Forbes tries to ask and answer the 20 most important questions in business for us …
Entrepreneurs are passionate to a fault. Many fall in love with an idea before confirming that there’s any viable market for it, let alone one large enough to attract investment capital. If a market doesn’t yet exist–the toxic term of art here is “white space”–they assume they can create one. (Hint: There may be a reason for all that white space.)
If you’re smart enough to spy a profitable business opportunity, you can bet competition isn’t far behind. Some barriers to entry–patented technology, a storied brand–are more fortified than others, but eventually someone will find a way to do what you do faster, cheaper and maybe even better. If not a direct competitor, then a substitute technology might take a chunk out of your hide. (Think what digital film did to Kodak.) The trick: building a loyal following before that happens.
5. How much start-up capital do you need?
Any early stage investor or small business consultant will tell you that most businesses fail because they were undercapitalized. The lesson: Figure out how much you think you need, and then add plenty of extra cushion.
6. How much cash do you need to survive the early years?
In case you didn’t pay attention to the previous question, take this one to heart. It doesn’t matter how much money your business might make down the road if you can’t get out of your garage. Plenty of business plans boast hockey-stick-style financial projections but run out of cash before the good times kick in. (Remember all those busted dot-com companies from the tech boom?) Three words: Mind the cash.
7. How will you finance the business?
You have a few choices: Aunt Sally, credit cards (dangerous), angel investors, and if you’re really onto something, venture capital. Forget bank loans (at least until the cash is flowing in a positive direction). As for selling shares to the public, what with all the regulatory hurdles, you might find the price of that exposure a tad steep. If you can bootstrap your business, do it; raising money is difficult and distracting. If you plan on stumping for capital, consider how much equity and control you’re willing to give up. (The more you need the money, the stiffer the terms will get, so ask for it sooner than later.) Finally, always remember to match the timing of cash inflows from your assets and the outflows to cover liabilities. A mismatch can sting.
8. What are your strengths?
Google writes powerful search algorithms; Steinway works wonders with wood; Cisco sniffs out promising new technologies and buys them. Figure out what you’re good at and stick to it. An obvious notion, perhaps, but plenty of zealous entrepreneurs lose their way–especially when the world seems so full of possibilities.
9. What are your weaknesses?
You may know how to design a widget, but not know a thing about running an efficient manufacturing plant. Apple designs and markets its nifty iPods and iPhones, but lets someone else slap them together. Countless Webpreneurs farm out the design of their sites and back-office payment systems. Wasting resources just to be mediocre is suicide. Stick to core competencies and find trusted partners to handle the rest.
10. How much power do your suppliers have?
Convincing customers to buy your products is tough enough without suppliers giving you a hard time. Basic rule of thumb: The fewer the number of suppliers, the more sway they have. Take the steel industry, which relies on a handful of companies for its iron feedstock. If two of those big guys should get together–as BHP Billton and Rio Tinto have been discussing–they would have significant pricing power, potentially crimping steel producers’ margins. On the flipside, beware getting hooked on low-cost providers who don’t keep an eye on quality. (”Lead-laced” Barbie, anyone?)
11. How much power do your buyers have?
Take a lesson from Delphi, the giant auto parts supplier stuck in Chapter 11 despite its $26 billion in annual sales: It’s no fun to be in a business where a few big customers can demand price cuts with each passing year. Meanwhile, movie theaters–even while besieged by video-on-demand and other services–still manage to push higher prices on the disaggregated masses. The cost of a seat at a Regal Entertainment Group theater in lower Manhattan is now $12–up 20% in less than three years.
12. How should you sell your product?
There is no one-size-fits-all solution to wooing customers. For two decades, Dell Computer bypassed retailers and sold directly to customers, with limited tech support. General Motors and Coca Cola rely on distributors to move their cars and cans. Clothing companies like Ralph Lauren work both internal and external channels. And thanks to daily, intensive sales training, privately held Lazy Days moves some $800 million worth of RVs out of one sprawling location near Tampa, Fla. Whatever sales method you choose, make sure it aligns with your overall business strategy.
13. How should you market your product?
Young companies have to get the word out, but they also can go broke doing it. A decade ago, America Online spent so much money flooding the planet with free trial software that it tried to mask the bleeding by capitalizing those expenses on its balance sheet. (Regulators later nixed that accounting treatment, wiping out millions in accounting profits.) What percentage of sales should go toward marketing? As with sales, there is no one rule of thumb. For more, check out Six Marketing Strategies Worth Paying For.
14. Does the business scale?
Bill Gates plowed piles of money into developing the first copy of Microsoft Office. The beauty: Each additional copy of that software program costs next to nothing to produce. That’s called scale–and it’s the difference between modest wealth and obscene riches. What models don’t scale? Think service businesses, where the need for people grows along with revenues.
15. What are your financial projections?
You can’t lead if you don’t have a destination. Two critical milestones: 1) the point where more cash is coming into the business than going out in a given period, and 2) the point at which you finally recuperate your cumulative initial investment (including an adjustment for the time value of money). Financial projections should be reasonable. Paint too rosy a picture and seasoned investors will run; more to the point, you might run out of cash.
16. What price will consumers pay?
Get this answer wrong and you could leave bags of money on the table–or worse, send customers running into the arms of the competition. When Apple sliced the price of its iPhone by a third after only two months on the market, even loyal customers screamed, forcing chief Steve Jobs to apologize and offer a partial rebate. Consultants get paid handsomely to help companies arrive at the right price. For more affordable advice, check out “The Six-Step Guide To Pricing Your Product.” Wannabe consultants should read “How To Price Your Consulting Services.”
17. How do you protect your intellectual property?
Imagine slaving for years on a new cellphone battery that lasts more than two days, only to watch it reverse-engineered and patented by someone else. Before you ask anyone to crank out a few prototypes, file for a provisional patent. It protects your idea for a year while you work out the kinks. For more on intellectual-property protection, check out Protect Your Prototype and The Patented Path To Profits.
18. How do you keep the help happy?
What’s Google worth without its super-geeks? Goldman Sachs without its number crunchers (and their golden Rolodexes)? The local bar without old Jim manning the tap? Not much, which is why attracting and retaining talent is critical to so many businesses. For starters, that means crafting the right benefits package. Starbucks sets a fairly high standard: Health benefits are available to any Starbucks employee who works at least 20 hours a week and has been with the company for more than 90 days.
19. How committed are you to making this happen?
About a year ago, Chuck Prince, recently resigned chief executive of Citigroup, addressed a group at New York University’s Stern School of Business. An audience member asked what life looked like at the helm of such a colossal firm. Prince responded that, save for a few exceptions, every evening for the next five months was already accounted for. Fair warning: If you want to run the show, get ready to give everything–and then some.
20. What is your end game?
Running a business with an eye toward flipping it to a strategic buyer is a lot different than digging in for the long haul. (Will YouTube ever turn a profit? Who knows, but that’s Google’s problem now; the same goes for MySpace and News Corp.) Not sure whether you want to build the next great empire or just make a decent buck? Ask yourself the following eight questions.
NB:Some aspects of this article have been edited to fit our format …
1. What is your value proposition?
2. Does your product address a viable market?
3. What differentiates your product from competitors’?
4. How big is the threat of new entrants?
November 28, 2007 at 4:54 pm
In more details ….
Companies fail for a host of reasons. Bad luck plays a role, sure, but disaster usually strikes because of a more fundamental flaw–in the original idea, the strategy, the execution or all of the above.
When it comes to building a business, even Warren Buffett would agree that no one can spot every opportunity or anticipate every threat. There are simply too many variables. And in an increasingly competitive global economy, those variables are changing faster than ever before.
What entrepreneurs can do is ask the core set of tough questions that govern the fate of any enterprise. Armed with those answers, they stand the best chance of beating some fairly dire odds: Studies estimate that just two-thirds of all start-ups survive the first two years, and less than half make it to the fourth.
In Pictures: The 20 Most Important Questions In Business
Make no mistake: Digging for those answers is a grueling exercise–one that takes serious intellectual and emotional honesty. With any hope, the process begins long before money’s been spent, products are built and customers are lost.
The real challenge, though, is to keep digging as the business grows. New opportunities and threats emerge, and yesterday’s answers may not–and probably won’t–suffice. Relentlessly asking the tough questions is how behemoths like Wal-Mart (nyse: WMT - news - people ), Microsoft (nasdaq: MSFT - news - people ) and General Electric (nyse: GE - news - people ) stay on top.
With that in mind, we present the 20 most important questions entrepreneurs need to answer–and keep answering–to build their businesses. Some highlights:
What is your value proposition?
This is the single most important question of the bunch. If you can’t explain–in three, jargon-free sentences or less–why customers need your product, you do not have a value proposition. Without a need, there is no incentive for customers to pay. And without sales, you have no business. Period.
What differentiates your product from the competitors’?
Few companies can rely on–let alone afford–clever marketing schemes to separate themselves from the competition. Yes, Starbucks (nasdaq: SBUX - news - people ) made people believe they wanted $4 caffeinated concoctions, and Louis Vuitton lulled people into shelling out $1,500 for denim handbags, but those are the exceptions that prove the rule. If you want to win in business, you need to offer something tangibly valuable that the competition doesn’t. Examples: rock-bottom prices (Wal-Mart); ingenious product design (Apple (nasdaq: AAPL - news - people )); extreme convenience (Fed Ex (nyse: FDX - news - people )).
How much cash do you need to survive the early years?
It doesn’t matter how much money your business might make down the road if you can’t get out of your garage. Plenty of business plans boast hockey-stick-style financial projections but run out of cash before the good times kick in. (Remember all those busted dot-com companies from the tech boom?) Three words: Mind the cash.
What are your strengths?
Google (nasdaq: GOOG - news - people ) writes powerful search algorithms; Steinway works wonders with wood; Cisco (nasdaq: CSCO - news - people ) sniffs out promising new technologies and buys them. Figure out what you’re good at and stick to it. An obvious notion, perhaps, but plenty of zealous entrepreneurs lose their way–especially when the world seems so full of possibilities.
How big is the threat of new entrants?
If you’re smart enough to spy a profitable business opportunity, you can bet competition isn’t far behind. Some barriers to entry–patented technology, a storied brand–are more fortified than others, but eventually someone will find a way to do what you do faster, cheaper and maybe even better. If not a direct competitor, then a substitute technology might take a chunk out of your hide. (Think what digital film did to Kodak.) The trick: building a loyal following before that happens.
How much power do your suppliers have?
Convincing customers to buy your products is tough enough without suppliers breaking your back. Basic rule of thumb: The fewer the number of suppliers, the more sway they have. Take the steel industry, which relies on a handful of companies for its iron feedstock. If two of those big guys should get together–as BHP Billiton (nyse: BBL - news - people ) and Rio Tinto (nyse: RTP - news - people ) have been discussing–they would have significant pricing power, potentially crimping steel producers’ margins. On the flipside, beware getting hooked on low-cost providers who don’t keep an eye on quality. (”Lead-laced” Barbie, anyone?)
Does the business scale?
Bill Gates plowed piles of money into developing the first copy of Microsoft Office. The beauty: Each additional copy of that software program costs next to nothing to produce. That’s called scale–and it’s the difference between modest wealth and obscene riches. What models don’t scale? Think service businesses, where the need for people grows along with revenues.
What price will your customers pay?
Get this answer wrong and you could leave bags of money on the table–or worse, send customers running into the arms of the competition. When Apple sliced the price of its iPhone by a third after only two months on the market, even loyal customers screamed, forcing chief Steve Jobs to apologize and offer a partial rebate. Consultants get paid handsomely to help companies arrive at the right price. For more affordable advice, check out The Six-Step Guide To Pricing Your Product. Wannabe consultants should read How To Price Your Consulting Services.
How committed are you to making this happen?
About a year ago, Chuck Prince, recently resigned chief executive of Citigroup (nyse: C - news - people ), addressed a group at New York University’s Stern School of Business. An audience member asked what life looked like at the helm of such a colossal firm. Prince responded that, save for a few exceptions, every evening for the next five months was already accounted for. Fair warning: If you want to run the show, get ready to give everything–and then some.
November 29, 2007 at 11:55 pm
Very interesting piece
December 1, 2007 at 5:29 am
Marketing Strategies
Six Marketing Tactics Worth Paying For
Mary Crane, 05.17.07, 6:00 AM ET
In Pictures: Marketing Tactics Worth The Money
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Here’s the trouble with marketing programs: Unlike with hard assets like buildings or machinery, you may have little to show for your investment when the money’s all spent.
Marc Lore isn’t fazed by such uncertainty. A serial Web entrepreneur and father of a two-year-old, Lore founded Diapers.com back in January 2005. Last year his Montclair, N.J.-based outfit posted sales of $11 million, says Lore, thanks to rabid interest from parents looking to buy diapers, soaps, bottles and baby formula for their little ones. (Lore expects to cross the break-even mark in 2008.)
His big marketing bet: a referral program that so far has racked up $200,000 in costs, including development and rebates. Lore credits the program with attracting 40% of Diapers.com’s 200,000 unique users a month. “It was absolutely the biggest driver for [our] growth early on,” he says.
In Pictures: Six Marketing Tactics Worth Paying For
Here’s how the referral program works. Moms and dads send an e-coupon from Diapers.com with a unique code to fellow parents. When their friends cash in on the coupon, they type in the referrer’s code. From then on, every time those new customers place an order on Diapers.com, the referring mom or dad gets $1 in their Diapers.com account.
Sure, those rebates can add up. But given that each order clocks in at $85 on average, that marketing investment amounts to a mere 1% of sales.
Unlike many entrepreneurs, Lore seems to be striking a tricky balance. While keeping a lid on marketing expenses is critical, at some point you have to pay up if you want to drive sales. “Small businesses will say it’s too expensive instead of looking at marketing strategies as an investment,” says John Janstch, author of Duct Tape Marketing. Still, he says, a good marketing strategy is one thing “you can’t really cheap out on.”
With that, here are some marketing strategies that are worth the investment.
The first step most entrepreneurs overlook is defining the market–and its willingness to pay–for their product. (Indeed, such analysis is a fundamental step in any sound business plan.) Market surveys–online, direct-mail or by phone–can help, though they can cost up to $10,000. Online surveys are easiest. Zoomerang charges $599 for a year subscription to its service, which helps craft survey questions and analyze the data; Survey Monkey offers subscriptions starting at around $20 per month.
You know you need a Web site, of course, but the key is getting the most out of it. Start with a clean design that tells people precisely why they should spend their time and money with you. Then budget a few grand for getting noticed by the big search engines like Google (nasdaq: GOOG - news - people ) and Yahoo! (nasdaq: YHOO - news - people ). You can buy keywords like Google’s AdWords, which help direct customers to your Web site (see “Marching Up The Search Stack”
or even hire a “search-engine-optimization” expert (see “Should You Hire A Search Engine Consultant?”).
You’ll also want to shell out for an effective e-mail campaign that will slice through the information overload and get your business noticed. Those that give customers a call to action–like Diaper.com’s referral program–will get more people onto your Web site or into your store.
E-mail marketer Constant Contact charges $15 a month to blast e-mails to up to 500 addresses; $30 will get you up to 2,500. StreamSend charges $6 per month for 500 e-mails and up to $50 per month for 50,000 e-mails. Those prices include testing presentations in different e-mail formats–such as Yahoo! mail and Google mail–and tabulating the response and bounce-back rates. Note: You have to provide the addresses, which might require an additional investment in lists of names sold by list purveyors. (For more e-mail marketing tips, check out “Artful Spam” and “E-Mail Marketers Should Look Beyond Outlook.”
Of course, no one hits on the perfect strategy on their first try. Instead of placing all your bets on one radio advertisement or telemarketing campaign, concurrently test two or three strategies on targeted groups of customers and in limited areas. “It’s hard to convince companies to do this because they want to do everything rapidly, but then they end up wasting a lot of money,” says Wharton’s Lodish.
In the end, remember that marketing isn’t just about one tactic vs. another. It should be an ongoing effort that involves a variety of maneuvers to raise your business’ profile against your competitors. “Look at the overall system,” says Jantsch. “Look for ways to build momentum by having strategies work together. It’s like building a house–the more pillars you build, the easier the overall job is.”
The Six-Step Guide To Pricing Your Product
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Bob Barker fans know how tricky it is to guess the price of a product. Harder still is guessing what customers are willing to pay for your own product.
Too bad setting prices is one of the most critical challenges faced by any entrepreneur. “Assuming you have a product worth selling, price is the biggest factor that affects the success,” says Sunil Garga, president of business and consumer insights for Information Resources Inc. (IRI), a test-market researcher.
While big companies can afford to blow millions of dollars to run sophisticated tests in multiple markets, small shops have to rely on less perfect information (and a healthy dose of gut instinct).
Pricing pros will tell you that setting a product’s price involves as much art as science–but it doesn’t have to amount to spinning the wheel on The Price Is Right.
Here are six simple, relatively low-cost steps at making that best guess.
Step 1: Can You Brand It?
Say you are selling applesauce. The range of market prices is massive–from about 28 cents per 4-ounce cup for America’s Choice brand at the local A&P to $3.10 for the Earth Best Kidz Organic brand at a Wild Oats grocery store.
Setting a price starts with a basic question: Is yours a branded or generic product? If it’s generic, stop reading, charge the market rate and run your operation as lean as possible to preserve what little profit margin remains. If you think your product has unique features–a new health benefit, greater convenience, sexy style–that you can charge more for, read on.
Step 2: Do Qualitative Research
Start to hone in on the right price by running focus groups to get a sense of what customers are willing to pay.
If it’s applesauce you are selling, ask consumers about what they like about applesauce and what they don’t; that way, you will know if your marketing message will hit home. Don’t ask them directly what they would pay for a particular kind of applesauce (customers tend to low-ball their answers), but instead ask how much they think such an applesauce would sell for in a store.
Typical focus groups contain eight random people and, if farmed out to a consultant, cost from $3,500 to $6,000 per session. Whatever way you do it, run at least two identical sessions to confirm your findings.
Step 3: Do Quantitative Research
You’ve done the soft stuff–now it’s time for some hard numbers. This step involves in-person or Internet surveys, or perhaps product trials with feedback forms. Sample questions: What price do you pay for applesauce? Would you be willing to pay a higher price for an applesauce with certain characteristics?
This research is even more costly that the qualitative kind, so you’ll have to come up with your own questions if you want to save some dough. When it comes time to blast out the surveys, check out SurveyMonkey.com or InstantSurvey.com, which charge from $300 to $2,500, depending on the number of people you want to contact.
Step 4: Plan Your Attack
Before you set your price, decide how you want to attack the market. Will you try to hobble competitors by going low and stealing market share? (That’s what News Corp. (nyse: NWS - news - people ) chief Rupert Murdoch tried to do by charging a quarter for The New York Post to compete with hometown rival The Daily News at 50 cents; the Post’s circulation has gone up, but profits haven’t.) Or, do you charge a higher price and capture a smaller, but perhaps more committed–and profitable–customer base?
Step 5: Pull The Trigger
At this point, a big company like Procter & Gamble (nyse: PG - news - people ) or Johnson & Johnson (nyse: JNJ - news - people ) might pour huge sums into running tests in a bunch of markets to figure out the optimum price for a new product. Small companies simply can’t afford to do this. So take what information you have, marry it with your strategy and pick your price.
Step 6: Don’t Let Success Go To Your Head
So your applesauce is selling like gangbusters and you figure: Why not raise the price and bank a few more bucks? Be careful: It’s much harder to jack prices than it is to lower them; indeed, you could send shoppers running the other way.
If sales are sluggish, consider lowering the price–but not by too much. For consumer packaged goods, even a 1% decrease in price can lead to a 5% increase in sales, says IRI. Slash prices, though, and you could tarnish your brand’s image permanently.
Like we said, pricing is tricky stuff.
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Have burning questions about how to run your small business better? E-mail askanexpert@forbes.net with your query, and we will track down the advice.
I have an invention that kills flies, mosquitoes and other pesky insects, but I don’t have a patent yet. I am looking for a manufacturing company that is willing to review my prototype under the appropriate terms and conditions of confidentiality. Do you know a good way to approach a company that may be willing to produce and market this type of invention?
Before you approach any vendor, the best first step is to file for a provisional patent. Obtaining this so-called “foot in the door” patent is easier and cheaper than a traditional, utility patent and “it’s the best precaution an inventor with an important idea can take,” says Robert Faber, a patent attorney at Ostrolenk, Faber, Gerb & Soffen in Manhattan. Faber has worked on intellectual property issues for the likes of International Rectifier (nyse: IRF - news - people ), a semiconductor company, and Hertz (nyse: HTZ - news - people ) rental car company.
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While a provisional patent isn’t a full patent, it protects your idea for a year while you work out the kinks in the prototype. If you’re planning to file a traditional patent anyway, getting a provisional patent is not a wasted step, as much of the paperwork is similar.
Another layer of protection is a nondisclosure or confidentiality agreement, which provides recourse in the event your potential vendor spills the beans on your idea. Before you ask a company to sign any agreement, however, you need to provide an outline of the idea, says George Thomas, a partner with the Atlanta-based patent law firm Thomas, Kayden, Horstemeyer & Risley. Yes, it’s a bit of a Catch-22–which is why you should safeguard your idea by giving only a general overview of it. Sometimes, it’s possible to substitute an oral presentation for this step.
Clearly, any confidentiality agreement should specify that the vendor has no claim on your idea–but such protection doesn’t last forever. Typical agreements only apply for three years, at which point the vendor is free to make hay with your idea, if you haven’t managed to secure a patent by then. The agreement should also establish that the vendor who makes the prototype will not necessarily be the supplier when volumes ramp up during commercialization.
Confidentiality agreements are nice, but they don’t work in all cases, warns Faber. Two common exceptions: If the vendor is already working up a prototype for a similar device, or if the invention is considered part of the “public domain,” then all bets are off. The other potential problem is that large vendors will likely push you to use one of their pre-existing agreements–and chances are those won’t be as favorable as something you’d draft yourself. Finally, be sure talk to one company at a time. “You can legally talk to more than one company,” says Faber. “But when you negotiate with two companies simultaneously, you turn everybody off.”
Still worried somebody’s going to run off with your idea? Pull a Steve Jobs. Rumor has it that the Apple (nasdaq: AAPL - news - people ) chief was so paranoid about word getting out about the new iPhone that he had bogus prototypes made up for Cingular executives and his own employees. All is fair in the land of innovation.
January 7, 2008 at 3:52 pm
Music is this family’s affair
We caught Trucks at a soundcheck in upper New York state before he and his band flew out to Hawaii
January 12, 2008 at 11:06 pm
Best Online Business
Below you will find a popular work from home business opportunity. It has all the benefits needed to stay at home. Many mothers would like to stay at home and raise their children and be able to pay the bills at the same time.
March 7, 2008 at 3:16 pm
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